In the year 2020, what’s your 20:20 vision around Customer Experience for your organization? With CX becoming one of the most important practices for business success today, what are you doing as an organization today to reach Zen State in 2020, and who is spearheading this practice? Is it you, is it top management, is it a separate department, or is it your front-line staff? We believe that it’s none of those, and all of those. A culture of Customer Centricity is driven by everyone within the organization – making every single one that represents your brand your ‘Chief Customer Officer’.
At this year’s Dialogues on Delight, hear and discover how leading brands are looking to reach this CX Zen State, who their Chief Customer Officer is, and how they are driving Customer Centricity within their organization.
World over, brands are realizing that Customer Experience is the true game-changer for success today.With organizations now reinventing themselves towards Customer-Centricity, CX becoming a key point of discussion in boardrooms, and huge investments are being made towards new technologies.
At CloudCherry, we believe that great CX is not just about great technology, but is also about learning, evolving and keeping up with changing customer expectations.
This is why Dialogues on Delight is the perfect gathering for brands that are already Customer-Centric to share their success stories & learnings, and just the right place for brands that are thinking CX to learn a thing or two from fellow leaders.